Refund Policy

Last updated: 1 March 2025

This Refund Policy explains when you may cancel an order for coaching services bought on hrconsulthd.com and how refunds are paid. It applies together with our Terms of Service and is issued under Law of Ukraine No. 3153-IX 'On Consumer Protection' dated 10 June 2023 and Law of Ukraine No. 675-VIII 'On Electronic Commerce' dated 3 September 2015.

Seller information

hrconsulthd.com, LLC, EDRPOU registration code 81592023, Business Center Leonardo, 7 Bohdana Khmelnytskoho Street, Kyiv, 01030, Ukraine. Email: contact@hrconsulthd.com. Phone: +380 967 109 3947. Legal representative: Maria Bauer, Managing Director.

Cancellation and refund windows

  • Before the first session starts or before digital materials are accessed: full refund.
  • Within 14 days of payment, where no session has been delivered and no materials have been downloaded: full refund.
  • After a session has been delivered: the fee for delivered sessions is non-refundable, and the unused balance of a paid package is refunded in proportion to sessions not delivered.

Non-refundable items

  • Sessions already delivered and coaching time already provided.
  • Digital materials, recordings and workbooks that have been downloaded or opened.
  • Access that expired because the agreed session window was missed without notice at least 24 hours in advance.
  • Bank, card and payment-provider fees charged by third parties.

How to request a refund

Email contact@hrconsulthd.com with your full name, order number, payment date and the reason for the request. We confirm receipt within 2 business days and decide within 10 business days. Approved refunds are paid to the original payment method within 14 calendar days of approval. Refunds are not a remedy for results: individual outcomes vary, and no specific fitness or health result is guaranteed, in line with Law of Ukraine No. 270/96-VR 'On Advertising' dated 3 July 1996.

Complaints and remedies

Send complaints to the email above; we reply within 10 business days. If the matter is not resolved, you may apply to the State Service of Ukraine for Food Safety and Consumer Protection or to the courts under Law of Ukraine No. 3153-IX 'On Consumer Protection' dated 10 June 2023. Personal data in your request is processed under Law of Ukraine No. 3994-IX 'On Personal Data Protection' dated 17 September 2024, and cookies and network storage under Law of Ukraine No. 2657-IX 'On Electronic Communications' dated 16 December 2020.